Customer Care Engineer (m/f/x)

Published on
December, 2023

Hansen Industrial Transmissions NV

[email protected]

Hansen Industrial Transmissions NV
Leonardo da Vincilaan 1
2650 Edegem

The Sumitomo Drive Technologies brand stands for an established global designer, manufacturer and supplier of precision drives, standard drives, personalized drive solutions and industrial gearboxes.  As part of Sumitomo Heavy Industries (SHI) Japan and the company's Power Transmission and Control (PTC) division, Sumitomo (SHI) Cyclo Drive Germany and Hansen Industrial Transmissions offer more than 100 years of know-how in drive technology. With production locations in Markt Indersdorf, near Munich, and Edegem, near Antwerp, and subsidiaries in Germany, Benelux, France, Italy, Spain, Scandinavia, Turkey, Great Britain and India, we serve the EMEIA market (Europe, Middle East, India and Africa)

We are currently looking for a

Customer Care Engineer (m/f/x)

As a Customer Care Engineer, you are responsible for handling all incoming complaints. In concrete terms, this means: you log the customer's complaint and make an initial analysis of the complaint based on the information obtained. You also make an estimate of the actions to be taken in order to help the customer as soon as possible.

You coordinate - wherever necessary – colleagues; these are the problem owners and/or colleagues in the related departments (Service, Back-office, Quality, R&D…).

Of crucial importance is excellent communication internally and externally (customers).

An in-depth investigation to determine the cause may be necessary. Depending on the importance of the claim, it will be performed through damage analyses, materials research, 3D simulations, calculations, etc. Additional coordination of external experts may be required.

Finally, you will put forward a solution report and recommendations as a basis for actions that will avoid an issue's recurrence in the future.

Your profile

  • Do you have a master's degree in Engineering or Science and have you already had some relevant work experience?
  • Are you someone who likes to get stuck in a problem and can come to a goal-oriented solution?
  •  Are you solution-oriented and have smooth communication skills, even under challenging circumstances?
  • Do you speak and write fluent English and Dutch or are you willing to learn Dutch? (Additional language skills such as French, German and/or Spanish is an advantage but not mandatory)
  • Are you a true team player?
  • Are you accurate, dynamic, stress-resistant and customer-oriented?

If you can answer 'yes' to everything and are ready for a new challenge, let us know by sending your cover letter and CV to [email protected].

What’s in it for you?

At Sumitomo Drive Technologies EMEIA, we look for colleagues who share our passion for technology. Whether you work in engineering, sales, production or one of the support departments, it's in our DNA to put our customers first and provide them with solutions that make a difference. We are convinced that diversity makes us stronger. It doesn't matter who you are or where you come from, it's your talent and attitude that make the difference.

You will join an experienced team in a great and international working environment where there is a family atmosphere. In addition, we offer you a full-time contract of indefinite duration with, in addition to a gross salary, attractive benefits (meal vouchers, group and hospitalisation insurance, 18 ADV days, bicycle leasing plan, flexible working hours, etc....).